Do you believe success at work should be all about competencies and that emotions should be left at home with family and friends? You’re not alone. However, this viewpoint is increasingly out of date in the modern workplace, where organisations are becoming more complex and operating in networked, rather than hierarchical, structures. Consequently, the way we create value in our businesses is changing.
Today's jobs rarely create value through linear, repeatable tasks – and those that do are being automated out of existence. Increasingly, businesses create value through information, knowledge and coordination. For each of these, relationships are central. Coordination only works if relationships work. The business only succeeds if knowledge flows through the network of employees accurately and quickly.
This is all the more important when you consider future talent – who put a greater emphasis on relationships at work and want to develop more emotionally rewarding careers.
In order to adapt your people to this new world, you will need to establish managing relationships as a core competency for all your employees. To be successful in this, you must first examine your own emotional intelligence and acknowledge and accept your own biases before you can develop your people. Here are five ways to build better working relationships.