On engaging and motivating talent
At Amazon, we don’t think ‘skills forward’, we think ‘customer backwards’. We build capabilities and learn skills based on customer needs. An example is our global customer connections programme that mandates all leaders to spend two days a year resolving customer questions. This keeps leaders across the organisation aware of our consumer pulse.
We encourage an owner-driven work environment, in which our employees can make decisions that are quick and nimble. We are not bureaucratic. We don’t have huge layers of management.
We practice a mentorship programme where every new employee is allocated a buddy, who mentors and inducts them into the culture of the organisation. This buddy is someone you can go to for advice. They are your sounding board. Such a programme helps employees to engage and learn from more senior members of staff.